Shipping Policy

Thank you for shopping with Gearbase South Africa. We are committed to getting your order to you as quickly and efficiently as possible.

Shipping Provider

Orders are shipped via Aramex, a nationwide courier service operating throughout South Africa.

Delivery Time

Orders are typically delivered within 5–9 business days after your order has been processed and dispatched.

Business days are Monday to Friday, excluding weekends and public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Order Processing

• Orders are typically processed within 1–2 business days after payment has been successfully received.

• Orders placed on weekends or public holidays will generally be processed on the next business day.

• During promotional periods, product launches or peak seasons, processing times may be slightly longer.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where available.

You can use this information to follow the progress of your delivery.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Courier delays

• Severe weather conditions

• Public holidays

• High shipping volumes

• Strikes or civil unrest

• Incorrect or incomplete delivery information

• Other unforeseen events

Gearbase cannot guarantee courier delivery times where delays result from circumstances outside our reasonable control. However, we will assist customers with tracking shipments and resolving delivery issues wherever reasonably possible.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping and contact information when placing an order.

If an incorrect or incomplete address is provided and the parcel must be redirected, returned or resent, additional shipping charges may apply where permitted by law.

Gearbase cannot be held responsible for delivery issues resulting from incorrect information supplied by the customer, subject to applicable consumer law.

Failed Deliveries

If delivery cannot be completed because no one is available to receive the parcel or because incorrect delivery information was provided, the courier may attempt redelivery or return the parcel to us.

Additional shipping costs resulting from redelivery or resending the parcel may be the responsibility of the customer where appropriate.

Shipping Fees

Shipping costs are calculated and displayed during checkout unless a free-shipping promotion or offer applies.

Any applicable shipping charges will be shown before payment is completed.

Lost, Damaged or Incomplete Parcels

If your parcel arrives damaged or incomplete, or you believe that it may have been lost in transit, please contact us as soon as reasonably possible.

Where possible, we recommend notifying us within 48 hours of discovering the issue so that we can investigate it promptly with the courier.

We may request photographs of:

• The parcel and packaging

• The shipping label

• The damaged product

• The contents of the parcel

This information may be required to assist us in investigating the issue with the courier.

Nothing in this section limits any rights you may have under applicable South African consumer law.

Contact Us

If you have any questions or concerns regarding your shipment, please contact us:

Gearbase South Africa

Email: support@gearbase.co.za
Website: www.gearbase.co.za

We will assist you with tracking your order and resolving delivery concerns wherever possible.